Warranty Policy

At IT Stock, we stand behind the quality of our products and are committed to providing our customers with reliable technology solutions. To ensure peace of mind with every purchase, we offer a 7-Day Check Warranty on all laptops sold. Please carefully read the details below to fully understand how the warranty works.

7-Day Check Warranty

We offer a 7-day check warranty for all pre-owned laptops purchased from IT Stock. This warranty covers a comprehensive inspection of the laptop and its performance, ensuring that it meets our quality standards. The warranty period starts from the date of delivery.

Warranty Coverage

The warranty covers the following components:

• Laptop Performance & Functionality: We ensure that the laptop is free from defects and performs at optimal levels during the warranty period.
• Battery Backup: The battery is covered for the warranty period to ensure that it provides a reliable backup when the laptop is in use.
• USB Ports, DVD Drive, LCD Screen, Keyboard, and Speakers: These components are covered under the warranty. Any faults or issues with these parts will be repaired or replaced at no additional cost within the 7-day period.

Warranty Claim Process

To make a warranty claim, the following conditions must be met:

• The original purchase bill must accompany the warranty claim. This serves as proof of purchase and helps us verify the product’s warranty status.
• Warranty claims must be made within the 7-day period from the date of delivery. Claims made after this period will not be accepted.
• The product must be returned in its original condition, without any signs of misuse or unauthorized repairs.

Warranty Exclusions

The following conditions are not covered under the warranty:

• Physical Damage: Damage caused by accidents, mishandling, or external factors, such as liquid spills or drops, will not be covered.
• Burnt or Non-Display Battery Issues: If the battery is burnt or fails to display, it will not be eligible for warranty coverage.
• Breakup or Burnout of Components: In cases where internal components are broken or burnt, we cannot process warranty claims.

Special Notes

• Multimedia Warranty: The multimedia functionality of the laptop (such as audio and video output) is covered under warranty for one hour after purchase.
• Deduction for Repairs: In the event of a warranty claim, a 35% deduction will apply for repairs or replacements that fall outside the standard warranty coverage.

How to Make a Warranty Claim

To claim the warranty, please contact our customer support team at [Contact Information]. You will need to provide your order number and the original bill for verification. If the claim is valid, we will guide you through the process of returning the product and obtaining a repair or replacement.

Non-Eligibility for Warranty

Please be aware that the following situations will not qualify for warranty claims:

• Unauthorized modifications or repairs performed by third parties.
• Any misuse or mishandling of the product that results in damage.
• Damage caused by natural disasters or environmental conditions.

Customer Responsibility

It is the customer’s responsibility to inspect the product immediately upon delivery to ensure it meets the expectations. Any damages or defects should be reported within the warranty period to avoid complications with the claim.

IT Stock aims to provide you with a seamless experience by offering top-quality, pre-owned laptops and technology solutions. Our warranty policy is designed to ensure that you have confidence in your purchase, knowing that you’re covered for performance issues within the initial period.

For any questions or concerns about our warranty policy or claims process, please feel free to reach out to our customer support team.